Van Buren County

Customer Service Specialist - Support

Friend of the Court - Paw Paw, MI - Full Time

Pay Rate: $17.83 - 19.63 based on experience
PURPOSE Provide administrative support for the establishment, review and modification, and enforcement of child support processes in the Friend of the Court Office.

KNOWLEDGE AND ABILITIES
• Requires integrity, willingness to learn, ability to work independently and as a team member.
• Empathize with diverse populations.
• Handles sensitive information with discretion, ensuring a high level of confidentiality.
• Needs strong organizational and time management skills and ability to work well under pressure.
• Remain calm and composed in stressful situations while working with professionals and clients.
• Commitment to professional customer service.
• Able to use reasoning and apply timelines and guidelines to individual case scenarios.

WORK ENVIRONMENT
Primarily office-based with light physical effort, with a rotating schedule between remote office and in-office.

KEY RESPONSIBILITIES
• Open and maintain Friend of the Court files, review alerts, and generate documents.
• Review and evaluate court documents for required actions.
• Copy, mail, and distribute documents.
• Open, sort, and distribute incoming mail.
• Research addresses, sources of income, and employment information.
• Process legal documents including forms generation, obtaining signatures, and mailing copies.
• Communicate with parents, attorneys, the Michigan Office of Child Support, Department of Health and Human Services, other courts, and law enforcement offices.
• Varied clerical responsibilities such as verification of paternity, coverage for the front desk, and special projects.

QUALIFICATIONS
High school diploma or GED is required. Prefer previous work experience in legal, human services, or related field. Experience serving the public is required and experience in a family court or legal setting is preferred.

SUPERVISION
Work is performed under the general direction of the Lead Customer Service Specialist and supervised by the Deputy Friend of the Court.

OTHER REQUIREMENTS
• Able to work effectively with clients facing financial and emotional stress while maintaining neutrality and objectivity.
• Committed to providing unbiased customer service.
• Must comply with the Michigan Model Code of Conduct for Trial Court Employees.
• Willing to participate in ongoing training, both on-site and off-site.
• Employment is contingent on background check, criminal history, fingerprint check, and drug screen.
• Applicants must complete a County application form.

Send Applications To: Van Buren County Administration Building
219 E. Paw Paw Street, Suite 302
Paw Paw, MI 49079
Apply: Customer Service Specialist - Support
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The County of Van Buren is committed to ensuring honorably discharged members of the armed forces of the United States are provided preference in public employment consistent with Michigan Public Act 205 of 1897, as amended. If you meet the definition of a “veteran” provided by MCL 35.61.

I am an individual who served in the United States Armed Forces, including the reserve components and was discharged or released under conditions other than dishonorable.*
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I authorize the investigation of all statements, including references, in this application for employment as necessary for arriving at an employment decision. I also specifically waive any written notice requirements of Section 67 of 1978 PA 397 pertaining to disciplinary reports, letters of reprimand, or other disciplinary actions. I also waive any claim against VAN BUREN COUNTY GOVERNMENT and all current or former employers arising from such investigation or disclosure, including, but not limited to, slander and libel that may result from furnishing any information to VAN BUREN COUNTY GOVERNMENT.
This employment application shall be considered active for a period not to exceed 90 days. Any applicant wishing to be considered for employment beyond this period should inquire whether applications are being accepted at that time. I hereby understand and acknowledge that in the absence of an express written contract or agreement to the contrary; any employment relationship with VAN BUREN COUNTY GOVERNMENT of an “at-will” nature, which means that the employee may resign at any time and the Employer may discharge the employee at any time with or without cause.
In the event of employment, I understand that false or misleading information given in my application or interview(s) would be grounds for discharge. I understand, also, that I am required to abide by all rules and regulations of VAN BUREN COUNTY GOVERNMENT.
I further understand that if I am offered employment, a physical, which may include drug testing (at VAN BUREN COUNTY GOVERNMENT’s expense) may be required, proof of educational and licensing attainment must be submitted. If any driving is done for VAN BUREN COUNTY GOVERNMENT purposes, I must be both eligible to drive and be qualified for insurance coverage. Employment by VAN BUREN COUNTY GOVERNMENT is conditioned upon such results being satisfactory to VAN BUREN COUNTY GOVERNMENT.*
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