Infrastructure Engineer

Paw Paw, MI

Full Time

Information Technology

Mid Level

Department: Information Technology
Job Status: Full-Time
Rate of Pay: $64,785.83 - $87,300.33

JOB SUMMARY: The role of this position is to oversee the day to day functions of the County virtualization, network, backup, and phone/VOIP infrastructures to ensure smooth technology operations and business continuity.

ABILITIES, KNOWLEDGE, AND SKILLS:

Position Characteristics: This position is fast-paced and work-steady. It requires a clear understanding of, and support for, the overall County mission and how each department’s functions help fulfill that mission. In this role, the need for someone who is organized and analytical while maintaining a strong sense of creativity is a must. The Infrastructure Engineer must possess a strong understanding of networking, firewall administration, virtualization and storage technology, as they will serve as the primary network administrator for the organization. This also requires a thorough understanding of the underlying concepts used therein, i.e. TCP/IP, iSCSI, RAID, I/O, etc. This position will regularly require the candidate to perform troubleshooting procedures while always searching for, and looking to address, root-cause problems. This position will be responsible for collaboratively architecting long-term technology solutions while always keeping abreast of current security and compliance best-practices. This position does not exercise any supervisory authority.

Knowledge & Experience
Should have demonstrable knowledge in most of the following areas:

Cisco switching and firewalls
Palo Alto firewalls
Core VMware products such as ESXi, vCenter, vSAN
Citrix virtualization platforms
Enterprise data storage platforms, i.e. Synology, DataDomain, etc
Enterprise voice and networking environments
Disaster recovery and backup concepts
Active Directory
Networking fundamentals like routing & switching, TCP/IP, DNS, DHCP, iSCSI, etc
Security & compliance best practices

Personal Attributes

Candidate must be able to learn quickly and rapidly adapt to new technology
Ability to self-manage work time effectively required
Must possess a strong drive to take ownership of areas of responsibility and deliver a quality work product
Must be able to meet project deadlines with keen attention to detail
Proven analytical and problem-solving skills
Excellent written and verbal communication skills required
Excellent collaboration skills required
Strong organizational skills a must

PRINCIPLE DUTIES AND RESPONSIBILITIES:
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Administer and support the operation of the County’s firewall and switch infrastructure.
Administer and support the operation of the County’s various virtualization platforms
Develop, deploy, monitor, and maintain backup schedules and disaster recovery programs
Administer core domain services such as Microsoft Active Directory, DNS, DHCP, RADIUS, and PKI
Ensure that all supported environments are monitored to provide effective alerting
Ensure that all supported environments are fully documented, including procedures for their use and management
Work with vendors to resolve issues and to work on new technologies and proposals
Administer the County’s VOIP infrastructure to ensure excellent continuity of voice communications across the organization
Identify and remedy network performance bottlenecks.
Monitor and analyze network performance across the organization’s LANs, WANs, and wireless deployments.
Install and configure all network hardware and equipment, including routers, switches, etc.
Ensure network and IP connectivity of all workstations, application servers, and back-end office infrastructure.
Implement technology solutions in compliance with CJIS and other regulatory compliance policies
Ensure the deployment of these technologies aligns with current security best-practices
Inspect, maintain, and where necessary replace network cabling, voice/data jacks, and other network-related equipment.
Participate in project planning and ensure timely project execution
Mentor other staff to ensure effective knowledge transfer of key areas of operational expertise
Participate in on-call rotation
Other duties as assigned

Strategy & Planning

Assist other IT Department staff in determining long-term solutions to technology issues across the County
Participate in the evaluation, deployment, and management of new technologies
Assist in the development of technology project plans
Assess implementation strategies and recommend ways to minimize the impact those strategies will have on business operations

QUALIFICATIONS / EXPERIENCE:
Bachelor’s degree in relevant field preferred; Relevant industry certifications preferred

OTHER REQUIREMENTS:
Employment is dependent on background check, criminal history, and drug screen. Applicant must complete County application form.

SUPERVISORY RESPONSIBILITIES:
Direct Reports:              None

Delegation of Work:       Not Applicable

Supervision Given:        Not Applicable

Reports To:                   This position reports to the Information Technology Operations Manager

WORK LOCATION AND PHYSICAL DEMANDS:
No hazardous or significantly unpleasant conditions (such as in a typical office). Potential for occasional off-hours work should be expected. Occasional heavy lifting of 50 lbs.

This position is in the Van Buren County Information Technology Department housed in the County Administration Building, Paw Paw, MI. Other sites throughout the County are supported as well

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