Account Specialist I

Paw Paw, MI

Full Time

Friend of the Court

Entry Level

Pay Rate: $17.83 - $24.87 based on experience

PURPOSE: Provide front line customer service related to child support.

ABILITIES, KNOWLEDGE, AND SKILLS:

Requires integrity, willingness to learn, ability to work independently and as a team.
Proven interpersonal customer service skills and ability to work effectively with diverse populations.
Ability to prioritize tasks such as phone calls, walk-in business, forms processing, and other assignments.
Strong organizational and time management skills and work effectively under pressure.
Ability to handle financial information with discretion and maintain a high level of confidentiality.
Must be able to learn how to read and comprehend court pleadings.
Must possess keyboarding skills and demonstrate accuracy and proficiency in Microsoft Office programs and be able to learn and apply other software applications that are specific to Friend of the Court use.
Ability to add, subtract, multiply, divide, and calculate percentages and decimals.

PHYSICAL REQUIREMENTS AND/OR WORKING CONDITIONS:

This position is in-office work with tasks like using a computer and sometimes lifting up to 20 pounds.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Listen to customers, determine their needs, and provide appropriate information, forms, and instructions.
Receipt and reconcile payments.
Collect and reconcile money collected for copies, forms, etc., and prepare transmittal forms.
Generate form letters, notices, and fulfill requests for payment records.
Review reports and notify co-workers of next steps needed.
Refer customers to other staff in the office and other courts and/or agencies when necessary.

QUALIFICATIONS: High school diploma or GED is required. Court, banking, or accounting work is preferred.
SUPERVISION: Work is under the direction of the Account Specialist III and supervised by the Deputy Friend of the Court.

OTHER REQUIREMENTS:

Must be able to work with people who are experiencing financially and emotionally stressful situations. Must be able to maintain neutrality and objectivity when working with clients. Must be able to perform job responsibilities and provide customer service in a bias-free manner. Must be willing and able to attend ongoing training both in the workplace and at out-of-office locations.

Employment is dependent on background check, criminal history and fingerprint check, and drug screen. Applicants must complete a County application form.

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The County of Van Buren is committed to ensuring honorably discharged members of the armed forces of the United States are provided preference in public employment consistent with Michigan Public Act 205 of 1897, as amended. If you meet the definition of a “veteran” provided by MCL 35.61.

I am an individual who served in the United States Armed Forces, including the reserve components and was discharged or released under conditions other than dishonorable.*

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I authorize the investigation of all statements, including references, in this application for employment as necessary for arriving at an employment decision. I also specifically waive any written notice requirements of Section 67 of 1978 PA 397 pertaining to disciplinary reports, letters of reprimand, or other disciplinary actions. I also waive any claim against VAN BUREN COUNTY GOVERNMENT and all current or former employers arising from such investigation or disclosure, including, but not limited to, slander and libel that may result from furnishing any information to VAN BUREN COUNTY GOVERNMENT.
This employment application shall be considered active for a period not to exceed 90 days. Any applicant wishing to be considered for employment beyond this period should inquire whether applications are being accepted at that time. I hereby understand and acknowledge that in the absence of an express written contract or agreement to the contrary; any employment relationship with VAN BUREN COUNTY GOVERNMENT of an “at-will” nature, which means that the employee may resign at any time and the Employer may discharge the employee at any time with or without cause.
In the event of employment, I understand that false or misleading information given in my application or interview(s) would be grounds for discharge. I understand, also, that I am required to abide by all rules and regulations of VAN BUREN COUNTY GOVERNMENT.
I further understand that if I am offered employment, a physical, which may include drug testing (at VAN BUREN COUNTY GOVERNMENT’s expense) may be required, proof of educational and licensing attainment must be submitted. If any driving is done for VAN BUREN COUNTY GOVERNMENT purposes, I must be both eligible to drive and be qualified for insurance coverage. Employment by VAN BUREN COUNTY GOVERNMENT is conditioned upon such results being satisfactory to VAN BUREN COUNTY GOVERNMENT.* I agreeI do NOT agree

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Account Specialist I

ABILITIES, KNOWLEDGE, AND SKILLS:

PHYSICAL REQUIREMENTS AND/OR WORKING CONDITIONS:

PRINCIPAL DUTIES AND RESPONSIBILITIES:

OTHER REQUIREMENTS:

Apply for this position